A Letter from our CEO

To our loyal customers,

Firstly I'd like to thank you for your continued support throughout these unprecedented times.

I want to personally reassure you that while many of our local bakeries are still open for business as usual, the welfare of our customers and our teams is our highest priority. We're closely following the advice of the government and WHO in all our bakeries regarding the most rigorous standards of hygiene and travel procedures.

From Friday 20th March 2020, we will be implementing the following measures across all of our bakeries**:

  1. FREE coffee and tea for NHS workers – To thank UK health professionals for their amazing hard work during these tough times, we'll be offering free takeaway coffee and tea to all NHS staff. *Offer ended.
  2. Enjoy a free loaf on us - We are offering buy one get one free on our 400g and 800g bread loaves to enjoy and send to family, friends and loved ones. *Offer ended.
  3. Deliveries - We are looking to expand our delivery service as soon as possible, so we can continue to support the community. Currently we run our own service and same day delivery is also available via UberEats, Deliveroo & Just Eat.
  4. Takeaway only - We will be temporarily closing all seating areas and removing all crockery. *Update - some shops are now open for dine-in.
  5. Reusable cups – We have paused the use of reusable cups, however we will continue to honour the 50p discount to those who bring in their own cup.
  6. Contactless payments – We will only accept contactless payment methods, this will be implemented across all shops by the end of next week.

We continue to follow developments and advice closely and will take whatever action is required to keep our customers and our teams safe and well. You can expect some changes to our opening hours as we respond to changing needs, and a handful of our shops will be closing temporarily until further notice.

To view the latest open times for our bakeries, please click here. 

We are committed to looking after our staff while we are adapting, and we continue to donate our unsold food to those who need it most, at the end of each day.

Thank you for your continued loyalty and support.

Mark Hilton, CEO of PAUL UK

**Please note we are no longer offering Free NHS coffee or Buy One Get One Free Bread.

Getting Green in 2019!

THANK YOU! You've helped us to become more eco friendly and we're so proud of how far we have come in 2019.

Here's a snapshot of the projects we completed last year to improve our environmental impact, support local communities and reward our wonderful staff...

Our Fight against Food Waste!

Each year we look for creative and effective ways to reduce our food waste.  In 2019 we managed to provide 36,969 MEALS to The Felix Project through our delicious bread pudding (created from our unsold bread and pastries) as well as collections made in our Holland Park and Notting Hill Gate stores. We managed to rescue 55,012 meals with Too Good To Go, and we have started to recycle our coffee waste with Bio-Bean  (www.bio-bean.com) . Our stores impact local charities and food banks on a regular basis, and contribute to local fundraising within their community through cake and other product donations.

Plastic is not so fantastic

We LOVE our environment and know that we must do all we can to reduce our impact. PAUL mostly use FSC paper and cardboard packaging, and have further reduced our plastic consumption by making some radical changes throughout the year:

  • Introduced our eco-friendly Re-usable Keep Cup, with 50p from the sale of each Keep Cup going to Bug Life (www.buglife.org.uk)
  • Diverted more than 120,000 cups from landfill
  • Switched our plastic cutlery for FSC wooden cutlery
  • Launched Recycling Program at store levels – to be rolled out to all UK stores by June 2020
  • COMING SOON: Plastic Free Tea Bags
  • GOAL for 2021: Zero Single Use plastic in all UK stores

Our People Project

Our teams are the bread and butter of our business. In 2019, we made some great improvements to our employee benefits and training:

  • Revamped our Reward & Recognition program
  • Launched an online training portal with 24 hour access
  • Began quarterly Magic Moments (where our Support Office hand deliver eco-friendly products to all staff!)
  • And, had a record breaking number of employees graduate our Rising Star Programme learning the skills to become Assistant Managers.

Our level of development is increasing year on year, with 2019 seeing an increased uptake in Apprenticeships at all levels across the business, from Shops, through to our Support Office.

PAUL’s Lunch Deal for £5.95

Lunch Made Easy

Pop into PAUL and Lunch like a Parisian (for a fraction of the price!).

Calling all lunchers… PAUL is now offering a lunchtime deal which includes a scrumptious sandwich, hot drink/ bottled water and crisps/ fruit for under £6. Saving you up to 23% off your lunch, daily!

Lunch Deal at PAUL:

  1. Select your Sandwich: Mixte (Ham & Cheese) or Pavot Poulet (Chicken). 

  2. Choose a small/medium tea or coffee OR bottled still/ sparkling water

  3. Pick your flavour of crisps or go for a piece of fresh fruit.

  4. Don’t forget to scan the loyalty app at the checkout for points towards tasty rewards!

Bon Appétit!

Looking for a healthier lunch combo?

Go for a bottle of water and a fresh piece of fruit to ensure you’re hydrated and reaching your 5-a-day target. Counting calories? The Fromage Rosette has the lowest calorie count in the deal.



Takeaway price only. Dine in charges apply. Participating stores only. Whilst stocks last, subject to availability. In-store only (not applicable via delivery). Only on weekdays Mon - Fri. 

Offer includes: Mixte, Pavot Poulet; either any flavour of PAUL crisps OR a piece of fruit; either a bottle of still/ sparkling water OR small/ medium tea or coffee.

Offer excludes: 50p discount with reusable cups, hot chocolate, Christmas drinks, mocha, Chai Latte, seasonal hot & cold drinks, alternative milks, extra shot, flavoured syrups, smoothies, juices, cans.

For large hot drinks and either orange or apple juice upgrades, 35p extra will apply.

Not valid with any other promotional offer. PAUL UK have the right to withdraw the deal at any time.